How can we help you?
Frequently Asked Questions
Our Customer Service team is available via email or text to help you. Email us at hi@thesmooco.com or text SMOO to 83086 to get in touch (Standard messaging rates may apply). Please note, our Customer Service team works Monday thru Friday. Please allow 24-48 hours for a response. If you do not receive a response, please check your spam or junk folders as sometimes the emails will land there. Rest assured, we answer every email & text that comes in on a first come, first serve basis. We'll talk to you soon!
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
In general, supplements aren't FDA approved, however we are GMP certified which means all of our ingredients are 3rd party tested for ingredient purity, quality & label accuracy. With all natural supplements, results vary person to person and we always recommend running S'moo by your doctor first to ensure it is the right fit for you.
S'moo is not intended to diagnose, cure or prevent any disease. If you are pregnant, nursing or have a medical condition, please consult your physician before use. Results may vary person to person.
Yes! You can find a list of stores here: STORE LOCATOR. If you want to see S'moo in your local supplement store or grocery store, you can do so by asking for the store manager and letting them know you'd like to submit a product request form.
Thank you for your interest in wholesale with us! Please email sales@thesmooco.com and we will reach out with our wholesale application & next steps.
You can apply to become an Ambassador here.
Product Questions
If you purchased one of our best selling powders, you might be wondering what to mix it into. S'moo products can be used in anything! Some of our fan favorites are adding S'moo to their protein shakes, oatmeal, pancakes, coffee and more. You can find more recipes by checking out our recipe blog here or joining our community's recipe page!
Check out this video of the S'moo HQ team mixing S'moo into breakfast, lunch & dinner. CLICK HERE to watch!
Yes! All of our products are Gluten Free.
Our product is made in the USA. We use a GMP & NSF certified facility. This ensures that all of our products are under strict quality control and you get exactly what you pay for.
S'moo is created for women 18 years or older. If you are under the age of 18, please consult with your parent/guardian and doctor to decide if S'moo is the right fit for you.
We recommend using a shaker cup for best results if mixing into your beverage or a blender if making a smoothie. We recommend only stirring in S'moo powder, if you're adding to a hot beverage.
Most customers do not have side effects with S’moo, however everybody reacts differently to it based on your body, so there isn't really a crystal clear answer to that.
We always recommend checking in with your doctor to be sure that S'moo is right for you prior to adding S'moo into your routine! You can also read the reviews here to see what other people have said or join our community to ask others’ experiences!
If you have any other questions, please feel free to email us at hi@thesmooco.com.
Many S’moo Babes take S’moo alongside medications that have been prescribed by their doctor. However, everybody is different so we always recommend checking in with your doctor before taking S’moo alongside your medication to ensure that it is safe and also the right choice for you!
While there aren't any unsafe ingredients in S'moo, we'd recommend consulting your doctor prior to use of S'moo and discontinuing while breastfeeding.
We'd recommend discontinuing use of S'moo once becoming pregnant until the end of pregnancy.
While S'moo is formulated so you don't have to take any additional supplements, you can certainly stack it alongside your other daily vitamins! Every ingredient in S'moo is the full amount you'd typically take if taking all the vitamins separately so we don't recommend doubling up on the vitamins that are already in S'moo.
S'moo was designed to balance hormones and help regulate periods, and many of our customers do take it alongside birth control or with an IUD (but we always recommend checking in with your doctor to be sure).
There is no caffeine in S'moo products. The boost of energy from our best selling, Ovary Good & Balanced Babe products can be contributed to by all of the ingredients as hormone balance = normal energy levels! However, Ashwagandha tends to give a boost of energy quickly so if you’re noticing you have more pep in your step - you can thank that awesome herb!
Some S’moo products do contain Coconut Oil powder which is a tree nut. If you are allergic to Tree Nuts, we do not recommend consuming S'moo. All S'moo products are made in a facility and on equipment that manufacture: Eggs, Wheat, Milk, Tree Nuts, Peanuts, Soybeans, Crustacean Shellfish & Fish.
Products that contain Coconut Oil: Ovary Good Powders. We recommend the Capsules if you are avoiding Coconut Oil.
Ovary Good by S'moo contains a full dose of your daily vitamins... so once a day is all you need, but it can be taken up to twice a day :)
Our ingredients have been reviewed, approved and taken by registered nutritionists and naturopaths in the women's health space. We use a blend of vitamins that have been studied for years, proven safe and proven to help with hormone health.
** These statements have not been evaluated by the Food and Drugs administration. This product is not intended to diagnose, cure or prevent any disease. If you are pregnant, nursing or have a medical condition, please consult your physician before use. Results may vary person to person. **
S'moo has helped hundreds of women regulate periods naturally and regularly. We recommend checking out our reviews to read our customers experiences and joining our community to ask other S'moo Babes! Results may vary.
Yes! While S’moo was designed for hormonal imbalances, it’s still a wonderful addition to a healthy lifestyle for every woman. Some benefits include improved skin complexion, easing PMS symptoms, weight management, improved energy + mood, and more!
Since S’moo is not a medication and is a natural supplement, you can begin taking S’moo at any time! :) We always recommend checking with your physician before starting S’moo to make sure it’s the right choice for you.
We’re happy to report that many women who have taken S’moo while trying to conceive have been able to get pregnant however it is not a fertility medication and should not be taken without a doctors supervision and prior approval. S'moo was formulated to help regulate your period, restore ovulation and balance your hormones, in turn helping you manage the symptoms that are common in hormone imbalances that may cause infertility. It’s important to note that S’moo is a natural supplement and results vary person to person. We always recommend consulting with your physician before taking S'moo to ensure that this is the right choice for you and for them to form the right plan for you.
S'moo is not intended to diagnose, cure or prevent any disease. We recommend joining our community to talk to others on the TTC journey, and who are using S'moo!
While S'moo was not necessarily designed to help add or lose weight, it was designed to help manage weight in regards to hormonal imbalance. 2 ingredients specifically (N-Acetyl Cysteine and Chromium Picolinate) are commonly used to regulate blood sugar levels, which can in turn aid with weight loss. We always recommend checking with a physician or certified nutritionist to see if S’moo is right for you.
S’moo contains Magnesium, Zinc, Vitamin D3 and other vitamins/minerals that balance hormones. These particular ingredients have been shown to significantly reduce hirsutism by reducing the effects of high testosterone which is a common cause of hirsutism. We always recommend checking with a physician or certified nutritionist to see if S’moo is right for you.
We recommend joining our community and asking other S'moo Babes for their experience :) You can join here.
Unflavored: Brown Rice Protein, Coconut Oil Powder, Inositol, Ashwagandha, Magnesium Citrate, N-Acetyl Cysteine, Zinc Gluconate, Chromium Picolinate, Vitamin D3
Chocolate: Brown Rice Protein, Coconut Oil Powder, Inositol, Ashwagandha, Magnesium Citrate, N-Acetyl Cysteine, Zinc Gluconate, Chromium Picolinate, Vitamin D3, Cocoa (Processed from Alkali), Stevia
Cake Batter: Brown Rice Protein, Coconut Oil Powder, Inositol, Ashwagandha, Magnesium Citrate, N-Acetyl Cysteine, Zinc Gluconate, Chromium Picolinate, Vitamin D3, Natural Flavors, Gum Arabic, Stevia, FD&C Red #3
Capsules: Inositol, Ashwagandha, Magnesium Citrate, N-Acetyl Cysteine, Zinc Gluconate, Chromium Picolinate, Vitamin D3
Ovary Good is designed with highly studied, clean ingredients to promote hormonal balance including:
Myo-Inositol - Inositol improves the way the body uses insulin and promotes normal hormone levels, which in turn promote regular menstrual cycles and normal ovarian function.
N- Acetyl Cysteine - may help improve insulin levels, insulin sensitivity, ovulation, and fertility. Studies show it helps reduce menstrual irregularity, abnormal hair growth, and cholesterol
Magnesium Citrate - shown to improve insulin sensitivity, fight fatigue & stress, improve heart health, fight symptoms of depression and promotes better sleep
Ashwagandha - Treats symptoms of irregular periods, infertility, depression and weight gain by restoring hormonal balance.
Vitamin D3 - Lowers inflammation, reduces androgen levels and improves mood.
Chromium Picolinate - A trace mineral that enhances the function of insulin and improves insulin resistance.
Zinc Gluconate - may help improve PMS symptoms, fertility, hair loss, acne prone skin and reduce inflammation.
Ready to talk to your doctor about S'moo?! Click here for a PDF sheet with more information!
Have you been wondering what to try? The S'moo Powder or the S'moo Capsules. Maybe you've been taking S'moo Ovary Good Powder and are thinking about switching to the S'moo Ovary Good Capsules. Then this is the video for you! We really mean it when we say balancing your hormones has never been easier.
Our product was actually made specially for women with PCOS, as our founder has personally had PCOS since she was 14. S'moo was brought to life because these were the supplements that helped in her journey and she wanted to share her success with others! S'moo is a natural supplement and results vary person to person. We always recommend consulting with your doctor to make sure S'moo is the right fit for you!
CLICK HERE TO WATCH KARAGAN'S STORY
Join our PCOS Support group in our community here to connect with others using S'moo on their PCOS journey.
Goji: May help promote: Reduced Fatigue and Stress Levels, Higher Energy Levels, Better Quality of Sleep, Mental Acuity, Feelings of Health & Happiness
Astragalus: May help promote: Mental Calmness, Feelings of Balance, Mitigation of Mood Swings, Regulating Stress Levels
Gaba: May help promote: Calming Effects, Improved Mood, Anxiety Relief, PMS Relief
Red Sage Root: May help promote: Reduced Anxiety, Feelings of Contentedness & Calmness
Reishi: May help promote: Boost Energy, Alleviate Anxiety, Ease Feelings of Depression, Encourage Better Sleep
Maca: May help promote: Improved Mental Well-Being, Improved Mood, May Reduce Feelings of Depression and Anxiety.
L-Theanine & Chamomile: May help promote: Stress Relief, Anxiety Relief, Promote Sense of Calm & Overall Better Mood
Holy Basil Leaf & Ashwagandha: May help promote: Reduce Stress Levels, Provide Social Anxiety Relief, Reduce Fatigue, Promote Calmness
Just one scoop a day in your favorite liquid, smoothie, oatmeal, coffee, protein shake, pancakes, water…etc.
You can combine this product with all other S’moo Products as well, including Ovary Good, Multivitamins, and the Prenatal.
Yes! Balanced Babe is gluten free, vegan and sugar free. Balanced Babe is naturally sweetened with Stevia.
Yes, you can take Balanced Babe and Beauty Babe alongside Ovary Good.
The ingredients do not overlap besides Ashwagandha in the Balanced Babe. We suggest basing this off of your own tolerance to the herb and your desired health benefits that you wish to achieve.
As always, we recommend running it by your doctor before starting any new supplement to address any concerns and decide if it is the right fit for you.
Learn more here: Babe Booster Blog
Babe Boosters start with beauty from the inside out! Allowing women to feel like they best selves again through a unique blend of study-proven herbs. With 2 amazing formulas, Balanced Babe & Beauty Babe.
Beauty Babe is your all in one hair & skin support powder made with powerful adaptogenic herbs & antioxidants. One scoop a day may help improve hair growth, support radiant & youthful skin and strong nails. With ingredients that nourish the body, rejuvenate and support growth and maintenance of healthy hair & skin.
Balanced Babe is your all in one mood balancing powder made from adaptogenic herbs. Start your day right with Balanced Babe, created to naturally supports fluctuating moods, fatigue, occasional work stress while promoting positive feelings and emotional wellbeing.
Babe Boosters make taking vitamins easy. Just one scoop a day in your favorite smoothie, drink or snack is all you need.
Adaptogens are components of herbal medicines that are said to help the body's resilience in dealing with physical and emotional stresses. Adaptogens are also said to have anti-aging properties. Adaptogens are said to help the body overcome the influences of physical, chemical, or biological stressors.
Biotin: (May help support) Improved Hair Health & Reduced Hair Loss, Improve Skin Health & Improve Glowing Skin, Strengthen Nails
Pearl Powder: (May help support) Strengthen Hair, Promote Production of Collagen, Improve Skin Tone
Lycium: (May help support) Reduce wrinkles, promote hair growth, protect against free radicals, increase skin hydration, help treat acne.
Schisandra Berry: (May help support) Anti-Aging, Protect Skin Cells & Promote Glowing Skin, Promote Hair Shine, & May Also Protect Against UVB Induced Skin Damage
Rehmannia Root: (May help support) Reduce Hair Loss, Reduce Dry Skin or Hair, Restore Hair Health and Vibrancy
Amla Fruit: (May help support) Promote Anti-Aging, Help Treat Acne, Promote Hair Health, Even Skin Tone, Reduce Hair Problems such as Dryness.
Just one scoop a day in your favorite liquid, smoothie, oatmeal, coffee, protein shake, pancakes, water…etc.
The Women's Multivitamin is a great way to add to your day offering of 30 unique vitamins and minerals as well as 4 unique herbal blends for hormonal, stress, immune and digestive support. Your body needs vitamins and minerals to function properly. Our S’moo multivitamin is the perfect place to start. Pair it with other S’moo products or take it solo.
About the Ingredients
Vitamin A - Important for normal vision, the immune system, and reproduction.
Vitamin C -An antioxidant that helps protect your cells against the effects of free radicals
Vitamin D - Lowers inflammation, reduces androgen levels and improves mood.
Vitamin E - Antioxidant that can help protect your body from oxidative stress.
Thiamin - Improve concentration and memory
Riboflavin -Helps convert carbohydrates into ATP which helps store energy in muscles.
Niacin - Keeps your nervous system, digestive system and skin healthy
Vitamin B6 - Strengthens immune system
Biotin - Helps maintain body’s major systems and may help manage symptoms of diabetes
Pantothenic Acid - Necessary for making blood cells, and helps you convert the food into energy.
Iron - Helps preserve many vital functions in the body and increase energy
Zinc - May help improve PMS symptoms, fertility, hair loss, acne prone skin and reduce inflammation.
Selenium - An antioxidant beneficial for thyroid health and fights oxidative stress.
Copper - Helps maintain healthy bones, blood vessels, nerves and immune function.
Chromium - Is a trace mineral that enhances the function of insulin.
Molybdenum - Is an essential mineral that helps break down proteins and other substances.
Alpha Lipoic Acid - May enhance the bodies ability to use its own insulin to lower blood sugar
Vitamin K2 - Helps build and maintain bones, prevents excessive bleeding and bruising when injured.
Hormonal Support Blend
Chaste Tree Berry Extract - Beneficial for menstrual cycle pain and pms as well as menopause.
Maca Root Extract - May improved mental well-being, improved mood, may reduce feelings of depression and anxiety.
Red Raspberry Leaf Powder - May help reduce pms symptoms related to mood and irritability
Stress Support Blend
Schisandra Berry Powder - May help the body resist effects of anxiety and stress
Chamomile Flower Powder - May help with anxiety and stress
Eleuthero Root Powder - May help reduce physical and mental fatigue in response to stress
Immune Support Blend
European Elder Berry Fruit Extract - Backed with antioxidants and vitamins to boost your immune system while helping tame inflammation
Astragalus Root Powder - May help with mental calmness, feelings of balance, mitigation of mood swings, regulating stress levels
Digestive Support
Black Pepper - Helps to stimulate hydrochloric acid in your stomach so you can better digest and absorb the foods you eat
Aztec Marigold - Historically used for stomach aches, this herb helps ease digestion internally and improve liver health.
We made this awesome blog outlining why adding a Multivitamin to your routine, might be the right fit for you!
Our Women's Multivitamin is a great way to add to your day offering 30 unique vitamins and minerals as well as 4 unique herbal blends for hormonal, stress, immune and digestive support. However, it is different from our Ovary Good product and not meant to be a replacement.
Ovary Good by S'moo is an all-natural hormone balancing supplement. Each scoop is the equivalent of taking 7 vitamins, minerals, and herbs separately in their full recommended dosages. These are different ingredients than what's in our multivitamin.
The Women's Multivitamin is a 2 capsule serving a day, and can be taken at anytime of the day.
If you are planning on adding to the family, this prenatal support is your all-in-one monthly supply for a healthy pregnancy. This is formulated to be taken before and during pregnancy and throughout nursing. With 17 traceable, clean ingredients for before and during pregnancy.
The ingredients in the Prenatal are:
Vitamin A - is important for your baby’s embryonic growth, including the development of the heart, lungs, kidneys, eyes, and bones as well as the circulatory, respiratory, and central nervous systems.
Vitamin C - helps with tissue repair and healing, as well as development of the baby’s bones and teeth.Vitamin D - helps your baby’s bones, teeth, kidneys, heart and nervous system to develop. Vitamin E - helps your body create and maintain red blood cells, healthy skin and eyes, and strengthens your natural immune system.Thiamin - improve concentration and memoryRiboflavin -helps convert carbohydrates into ATP which helps store energy in muscles. Niacin - keeps your nervous system, digestive system and skin healthy Vitamin B6 - Strengthens immune systemFolate - essential for the healthy development of the fetus in early pregnancy, in particular their neural tube.Vitamin B12 - may help prevent birth defects such as spina bifida and defects that affect the spine and central nervous system.Biotin - helps maintain body’s major systems and may help manage symptoms of diabetesPantothenic Acid - necessary for making blood cells, and helps you convert the food into energy.Calcium - helps with development of a babies strong bones and teeth.Iron - helps make extra blood (hemoglobin) for you and your baby during pregnancy. Iodine - essential for the production of maternal and fetal thyroid hormones that regulate the development of the fetal brain and nervous systemMagnesium - may reduce fetal growth restriction and preeclampsia as well as increase birth weightZinc - helps reduce preterm birth.
Currently TTC? If planning to take a prenatal while TTC, you can pair our Prenatal with Ovary Good from S’moo. However, once becoming pregnant, we do recommend to discontinue Ovary Good.
Vitamin A - is important for your baby’s embryonic growth, including the development of the heart, lungs, kidneys, eyes, and bones as well as the circulatory, respiratory, and central nervous systems.
Vitamin C - helps with tissue repair and healing, as well as development of the baby’s bones and teeth.Vitamin D - helps your baby’s bones, teeth, kidneys, heart and nervous system to develop. Vitamin E - helps your body create and maintain red blood cells, healthy skin and eyes, and strengthens your natural immune system.Thiamin - improve concentration and memoryRiboflavin -helps convert carbohydrates into ATP which helps store energy in muscles. Niacin - keeps your nervous system, digestive system and skin healthy Vitamin B6 - Strengthens immune systemFolate - essential for the healthy development of the fetus in early pregnancy, in particular their neural tube.Vitamin B12 - may help prevent birth defects such as spina bifida and defects that affect the spine and central nervous system.Biotin - helps maintain body’s major systems and may help manage symptoms of diabetesPantothenic Acid - necessary for making blood cells, and helps you convert the food into energy.Calcium - helps with development of a babies strong bones and teeth.Iron - helps make extra blood (hemoglobin) for you and your baby during pregnancy. Iodine - essential for the production of maternal and fetal thyroid hormones that regulate the development of the fetal brain and nervous systemMagnesium - may reduce fetal growth restriction and preeclampsia as well as increase birth weightZinc - helps reduce preterm birth.
Take two capsules a day with a meal.
Yes. The prenatal can be taken with Ovary Good, Babe Boosters, Greens, Collagen, and the Fitness line!
Nope! If you are someone who is trying to replenish your hormones after coming of hormonal birth control, you may benefit from the Prenatal. If you are considering having children in the future at all, taking the prenatal to ensure you have healthy ovulatory cycles can also be beneficial.
Yes, you can take this while nursing to continue to give your body all the nutrients it needs!
Yes! Our Women's Prenatal is gluten free, dairy free, soy free and vegan.
For best results, mix 1 scoop with a liquid of your choice before (pre workout), during (EAAs) or after (Recovery) your workout.
That is a great question. While taking all 3 products from our fitness line will yield optimal results... you do not need to take all 3 to get results.
You can take 1, 2 or all 3.
Yes, you absolutely can! For best results, take the three step system. You can combine this product with all other S’moo Products as well, including Ovary Good, Multivitamins, and the Prenatal.
These products contain no artificial sweeteners or colors which is hard to find when looking for fitness supplements on the market.
The S’moo Fitness line products can help you recover faster from your workouts, and encourage muscle growth. When our bodies are carrying more muscle, we have a faster metabolism, and we burn more calories at rest. Thus, these products can encourage healthy muscle recovery and growth, they could potentially assist with weight loss alongside a healthy diet and exercise routine.
Yes, you can. However we always recommend checking with your doctor to be sure about your specific needs..
Collagen can help promote skin hydration, healthy bones & joints, gut health, brain health, hair & nail strength, blood sugar control and improved sleep. It also is a form of protein, and a great protein source to add to any beverage, meal, or snack.
Just one scoop a day in your favorite liquid, smoothie, oatmeal, coffee, protein shake, pancakes, water…etc.
Yes, you absolutely can! For best results, pair with Beauty Babe and our Women's Multivitamin. You can combine this product with all other S’moo Products as well, including Ovary Good, Babe Boosters, Greens, Fitness line, Multivitamins, and the Prenatal.
This collagen powder contains no artificial sweeteners or ingredients, making it completely odorless and tasteless, and easy to mix with anything!
While our Collagen is gluten free, our collagen is derived from bovine which is not vegan.
Beet Root Powder, Blueberry Fruit Powder, Chlorella Powder,Kale Powder, Pineapple Fruit Powder, Raspberry Fruit Powder, Spinach Powder, Spirulina Powder, Moringa Powder, Coconut Water Powder, Acai Fruit Powder, Organic Cordyceps Militaris, Organic Cordyceps Sinensis Powder
Just one scoop a day in your favorite liquid, smoothie, oatmeal, coffee, protein shake, pancakes, water…etc.
This greens powder contains no artificial sweeteners or ingredients, but most importantly of all, it is also gluten free (which many greens powders on the market are not).
Since our greens are unflavored, you can add them into smoothies, which will completely mask the mild “grassy” flavor of the greens. Alternatively, one of our favorite mixes here at the S’moo HQ is adding our Peach Pre Workout or the Pink Lemonade EAAs in with the greens… and you will be feeling so refreshed!
Yes, you absolutely can! For best results, take the three step system. You can combine this product with all other S’moo Products as well, including Ovary Good, Babe Boosters, Collagen, Fitness line, Multivitamins, and the Prenatal.
You can enjoy the benefits that superfoods may provide such as a boosted immune system, increased energy, healthy skin, improved digestion, reduced acidity, reduced bloating and stabilized blood pressure. If you are short on veggies for the day, this is a great way to get in all those micro nutrients you need to keep yourself going!
Yes! While most greens products on the market are NOT gluten free, we wanted to make sure ours were. Our Greens are 100% Gluten Free and do not contain any wheatgrass or barley.
Order Questions
Please contact us at hi@thesmooco.com and we'll be happy to help! However, please note that we cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States & Canada. The responsibility is yours to check to see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are also your responsibility. *Due to strict supplement import regulations, we are unable to ship to Germany.
Didn't receive your order but it is showing delivered? Please email us at hi@thesmooco.com to let us know. We will be happy to help get a new package on the way to you with no cost to you.
However, we require an agreement to our resend policy. If the tracking states delivered, our resend policy states that once we resend your order, your order is no longer eligible for a full refund due to our complimentary package. In order for us to reship your package, we will ask you to please respond to us with the following information:
1. Address Confirmation - We want to make sure we are sending it to the correct address!
2. "I understand your resend policy"
We look forward to resolving this for you!
Our bundles are pre-built by our warehouse, and cannot be switched out.
Return Questions
Need to make a return?
If you don't absolutely love your S'moo products, please let us know within 30 days. We will take your product back free of charge for a store credit, equal to the amount paid of the product you are returning.
Please note: All discounted/promotions or limited items are final sale.
Since our products are consumable goods, we are unable to resell or reuse the products in anyway due to safety risk and concern. We do not offer any refunds on returned product.
International returns: We're happy to provide store credit for your return. We ask that you please pay to send the item(s) back to our warehouse in its original condition. All store credit will be given for the retail value of the item once we receive the order back at our warehouse. Please be sure if you are returning the item(s) back to us, you provide us with the tracking number for the return order.
To set up a return, please email hi@thesmooco.com with your order number, and email address associated to the order.
Did your product arrive damaged?
Not to worry! We'll be happy to send another package your way. Please take a picture of the damaged goods, and email it to us at hi@thesmooco.com. Make sure to retain the product, as we'll provide a paid return label to ship the product back to us, and get you another order on the way.
Need to cancel a subscription?
All subscriptions are managed from your account which can be found in the top right hand corner of our website. You can swap, skip a month or cancel anytime. If you intended to cancel your subscription and an order processed, we'll be happy to honor the return policy above and ensure your subscription is canceled moving forward. If you'd like assistance with your subscription, please email us at hi@thesmooco.com and we'll be happy to help!
** If the tracking states delivered, our resend policy states that once we resend your order, your order is no longer eligible for store credit due to our complimentary package. **
Subscriptions
If you'd like to change the flavor or products on your subscription, you can easily make this change in your subscription portal. You can also reach out to our customer support team who would be more than happy to assist you at hi@thesmooco.com.
Please note that changing products is only possible for orders that have not been billed, or in other words only for future orders. We send all customers a reminder 2 days prior to billing so that they have ample time to make any product changes on their subscription.
Step by Step Instructions:
Navigate to the relevant subscription within your subscriber portal. In the middle of the page under "Subscription details" you will see a list of products that you have enabled under your subscription. Find the product that you would like to modify and press the "Edit" button.
In the next screen, you have the option to either edit the quantity +/-, or change the product to a different one - such as a different flavor. If you would like to change products, press the "Swap" button at the bottom of this flow.
Search for the product that you would like to swap to, and press the "Select" button.
Need an extra tub or two of S'moo? Similar to swapping flavors and products, you can also modify the quantity of your subscription that you receive by accessing your subscription portal.
Please note that the quantity that you are modifying reflects the pack-size that you have originally subscribed to. For example, if you have a bundle as a subscription and increase the quantity to 3, you will receive 3 full bundles.
Step by Step Instructions:
Navigate to the relevant subscription within your subscriber portal. In the middle of the page under "Subscription details" you will see a list of products that you have enabled under your subscription. Find the product that you would like to modify and press the "Edit" button.
In the next screen you have the option to edit the quantity up or down. If you would like to swap to a different product, use the "Swap" functionality which is explained in the FAQ question above.
For any future un-billed orders, regardless of the frequency you originally signed up for, you can modify the frequency with which new orders will be placed using the subscription portal.
Delivery frequencies can be set for anything between 1 month and 6 months. Most S'moo Babes choose a 3-4 week schedule which ensures they always have S'moo on hand without the risk of running out in the event of any shipping carrier delays.
Step by Step Instructions:
Navigate to the relevant subscription within your subscriber portal. In the middle of the page you will see a section called "Frequency." Press the "Edit" button to proceed.
Select the new frequency with which you would like to have subscription orders placed and confirm your selection.
Please note that this defines the frequency of subscription billing, and not the delivery date for your subscription. All things equal, deliveries to the same address usually happen in the same number of days per order, but at times shipping carriers can modify their delivery schedule beyond our control. We will always process your subscription order ASAP, each time it gets billed through.
Moving house? No problem - be sure to update your address before your next upcoming subscription order is billed so that the correct address can be associated with any future orders.
Shipping addresses can be updated from within the subscription portal. It's important to keep your shipping address up to date, and as a reminder we will always email you 2 days before your next upcoming subscription is billed so that you can modify anything about your order, including your delivery details.
Address updates are for future orders only! Any updates to a shipping address which happen after your most recent billing will not be reflected on that order!
Step by Step Instructions:
Navigate to the relevant subscription within your subscriber portal. Within the "Shipping address" section press the "Edit" button.
In the side panel, update your shipping details to the new address you would like us to use. Assuming this is a permanent change, select the "Apply this shipping address to all subscriptions" if you have more than one subscription order that is live and you would like them all to be updated to your new shipping address.
The card listed on file with your subscription can be securely edited using the subscription portal. For added safety, this process is entirely closed off from our staff and requires you to input the card details on your own device.
You can have multiple payment methods on file with us, and should you wish to swap which card is used with your subscriptions, you can reach out to our customer support team who can swap between multiple cards that are already associated with your account.
Step by Step Instructions:
Navigate to the relevant subscription within your subscriber portal. Within the "Payment details" section press the "Update" button.
Confirm that you would like an email sent to you, which will send a secure link directly from our subscription partner who handles the payment on our behalf.
Check your email and follow the instructions to update your credit card using the newly generated secure payment-update link.
If A Payment Already Failed
If your active subscription has had a payment that has already been attempted, but failed, you will additionally see a message at the top of your subscription notifying you of the payment failure and giving you the option to initiate a card payment update directly from within the alert.
Oops! Unfortunately the only way we can fix this is for you to reach out to our customer service team and let them modify this from our admin backend. Please provide the new email address that you would like associated with your subscription and we will resolve this for you.
Your email address serves as your login and management key. It's important to have a valid email address associated with your subscription because all order confirmations and subscription reminder emails are sent to the email address associated with the subscription. Always double check our browser's auto-fill settings because sometimes you may accidentally associate your order and subscription with an unintended email address - and it can be very challenging to investigate what your original email address was for the order.
At this time, the only way you can change the email address associated with your subscription is to reach out to our customer service team, who would be more than happy to help.
Always be sure to have a valid email address tied to your subscription because this email is used for billing reminders, as well as to grant you access to your unique subscription portal using secure pre-authenticated login links.
Any order that has not yet been billed can be paused or delayed using your subscription portal. You can reschedule a shipment for a later date, or skip it entirely and have your subscription resume in its next regular billing schedule.
It's important to note that pausing a single order does not pause your entire subscription. You can also pause your entire subscription using the "Pause" feature in your subscription portal, located at the bottom of your subscription page.
Please note that it is possible to have multiple subscriptions enabled at any given point. If you have more than one ongoing subscription, be sure to check that you are modifying the correct one.
Step by step instructions:
You can skip an order by navigating to "View Scheduled Orders" within your subscription, and then pressing the "Skip" button on the individual orders that you would like to have skipped. You may skip as many orders as you wish. If instead you would prefer to delay the shipment of your next order, press the "Re-schedule" button at the top of your current subscription.
Any subscription associated with your email can be brought back from it's paused state and "resume" shipping as normal. When you re-enable a subscription, it will begin billing from whenever your next upcoming subsequent order is scheduled. You can view those scheduled orders by pressing the "View Scheduled Orders" link.
Please note that it is possible to have multiple subscriptions enabled at any given point. If you have more than one ongoing subscription, be sure to check that you are modifying the correct one.
Step by Step Instructions:
Navigate to the relevant subscription within your subscriber portal. At the top of your subscription there is a button "Reactivate," which will allow you to resume a previously cancelled or paused subscription.
Too much S'moo on hand? No worries! You can skip any upcoming orders while you work your way through the existing stock that you have. Any un-billed upcoming order can be skipped from the subscription portal.
Alternatively, instead of skipping you can also reschedule your shipment to go out at a later date. For instance, you can push back your order by a week or two while away on vacation.
Step by Step Instructions:
Navigate to the relevant subscription within your subscriber portal. At the top of your subscription there is a button "Skip Order," which will skip the next upcoming order in your active subscription.
Please note that skipping an order is not the same as cancelling your entire subscription. Should you wish to cancel or pause your order you should instead select the "Pause subscription" button at the bottom of your subscription screen.
Your next upcoming order can be rescheduled, either by bringing the subscription billing date earlier or pushing it backwards. When you change the upcoming billing date on your next subscription, it will also impact future billings which will now be shipped based on the rescheduled date.
For example: if you have a billing frequency of every 4 weeks, but after your 1st order you decide you'd like to change your 2nd order to come a bit sooner - when you update your 2nd order to be billed a week sooner, your 3rd order will be billed 4 weeks after the billing date of the 2nd order.
Subscriptions can be brought forward as soon as 1 day away. Unfortunately same-day subscription processing is not available at this time through the subscription portal, but should you wish for your next subscription order to be processed immediately - reach out to our friendly customer support team and they can process this for you.
Step by Step Instructions:
Navigate to the relevant subscription within your subscriber portal. At the top of your subscription there is a button "Re-Schedule," which will allow you to update the date on which your next order will take place.
Once you press the reschedule button you will see an option for a calendar, on which you can choose the new billing date for your next order.
Please note that when you update your next upcoming shipment date, all future subscription billings will be synchronized to reflect a subscription interval based on this new rescheduled date.
You can cancel your subscription at any time for orders that haven't been billed yet. This means that any future scheduled orders will not get billed unless you reactivate your subscription.
However, it's important to note that once a subscription is billed, it is processed like a regular order. This means that our standard 1 hour cancellation window applies after which it is not possible to cancel or modify the order in any way.
We send multiple text and email notifications in advance of each subscription order in order to give subscribers the opportunity to modify or cancel an order before it gets billed.
Step by Step Instructions:Navigate to the relevant subscription within your subscriber portal. At the bottom of your subscription there is a button "Cancel Subscription," which will cancel your subscription and prevent any future billings from taking place.
If you've previously paused or cancelled your subscription, it is possible to reactivate your subscription and resume a recurring subscription from inside the subscription portal.
Step by Step Instructions:
Navigate to the relevant subscription within your subscriber portal. At the top of your subscription there is a button "Reactivate," which will allow you to resume a previously cancelled or paused subscription.
If you pause your subscription rather than cancelling it, your prices will remain locked in and you can rest assured that any potential price increases will not impact your stock.
If instead you cancel your subscription rather than pausing it - should you choose to restart your subscription in the future, you will still receive the subscription discount - but if prices for your specific product have gone up then your new baseline price would be the most recent price on our website.
All S'moo subscribers will receive an email notification 2 days prior to any upcoming billings - reminding them of their upcoming order. During that 2 day window, subscribers have the ability to reschedule their subscription, modify their subscribed products, pause, or cancel their subscription. If you need any assistance you can always reach out to our customer service team for help.
Please note that all subscription related email activity is logged and can be provided to you or your bank for reference if needed. This is a particularly important point because we never want customers to feel blind sighted when a subscription gets billed - we notify all subscribers 2 days prior to their billing happening.
Unfortunately after a subscription is billed, in accordance with our refund policy we are only able to help modify an order during our standard 1 hour time window. After that time window your order will already be with our shipping carriers and it is no longer possible to modify or cancel your subscription order.
You can either notify our customer service team, or adjust your subscription to skip an order up until the time of billing. We notify all subscribers 2 days prior to a subscription being charged about the upcoming order. During this time, subscribers have the ability to pause, modify, cancel, or reschedule their subscription as they see fit.
After a subscription is billed, an order is treated as any other order which would fall under our refund policy - and a subscriber has 1 hour to notify us of any required changes.
In an effort to be as transparent as possible, we notify all subscribers 2 days prior to an upcoming subscription billing. During the 2 days time, you have the ability to pause, cancel, or reschedule your next upcoming order. An email was sent to the address associated with your subscription which lays out these options and allows you to make any changes that you might need. We log all email activity and can provide you with a record of your email logs.
Once a subscription is billed, the standard 1 hour cancellation window applies which is consistent with all other orders. We ship very quickly, and unfortunately after this 1 hour window it is no longer possible to cancel an order or receive a refund. You can view the full refund policy here.
We're sorry to hear you didn't love your experience with S'moo. Before any subscription is billed, we send a reminder email 2 days prior to give customers a chance to change their order, modify the formula, pause, cancel, or reschedule their subscription. During those 2 days you have the opportunity to make any edits, or alternatively reach out to our customer service team to help with your subscription.
After a subscription has been charged, the standard 1 hour cancellation window applies - in accordance with our standard refund policy. After the 1 hour window it is not possible to cancel or issue a refund on your formula, as we ship very quickly and the formula will have already been handed over to our shipping carriers.
We notify all subscribers 2 days prior to a subscription being billed. During that time window it is the subscribers responsibility to update their shipping address to one that will be suitable for their delivery. If you know that your address will change but you don't yet know the address, and your next billing hasn't happened yet - you can reach out to our customer service team who can flag the order to be held while you find out your new shipping address.
If your subscription has already been billed, reach out ASAP to us! If it is within 1 hour of your order billing, we are able to change the address as this falls under our standard 1 hour order modification window (as explained in our refund policy).
If it has already been longer than an hour since your order was billed, you can still reach out to us and we will attempt to pass this on to the shipping carrier, but we have no way of guaranteeing that a shipping carrier will honor any updated shipping address. For full transparency - in most cases, the shipping carrier will not accept a new shipping address once the packages depart our warehouse and begins to be processed by their sorting machines.
If a subscription order was delivered to an old address that the subscriber didn't realize they needed to update, unfortunately we are not able to offer any help with this since we have given 2 full days for subscribers to modify their shipping address prior to a billing happening. We log all subscription-reminder email activity and can provide this to you or your bank if necessary.
Our Policies
SubscriptionsWhen you purchase a subscription you are entering into a contract to receive repeat deliveries at a discounted rate. The orders are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.If you want to cancel or change your subscription, you can do it at any time prior to your upcoming order processing through your online account. Refunds will not be issued for processed subscription orders. All subscriptions are final sale.
Please see our FAQs for more info on subscriptions, and how to access your online portal.
Does S'moo notify subscribers of an upcoming order?
All S'moo subscribers will receive an email notification 2 days prior to any upcoming billings - reminding them of their upcoming order. During that 2 day window, subscribers have the ability to reschedule their subscription, modify their subscribed products, pause, or cancel their subscription. If you need any assistance you can always reach out to our customer service team for help.
Please note that all subscription related email activity is logged and can be provided to you or your bank for reference if needed. This is a particularly important point because we never want customers to feel blind sighted when a subscription gets billed - we notify all subscribers 2 days prior to their billing happening.
Unfortunately after a subscription is billed, in accordance with our refund policy we are only able to help modify an order during our standard 1 hour time window. After that time window your order will already be with our shipping carriers and it is no longer possible to modify or cancel your subscription order.
Need to make a return?
If you don't absolutely love your S'moo products, please let us know within 30 days. We will take your product back free of charge for a store credit, equal to the amount paid of the product you are returning.
Please note: All discounted/promotions or limited items are final sale.
Since our products are consumable goods, we are unable to resell or reuse the products in anyway due to safety risk and concern. We do not offer any refunds on returned product.
International returns: We're happy to provide store credit for your return. We ask that you please pay to send the item(s) back to our warehouse in its original condition. All store credit will be given for the retail value of the item once we receive the order back at our warehouse. Please be sure if you are returning the item(s) back to us, you provide us with the tracking number for the return order.
To set up a return, please email hi@thesmooco.com with your order number, and email address associated to the order.
Did your product arrive damaged?
Not to worry! We'll be happy to send another package your way. Please take a picture of the damaged goods, and email it to us at hi@thesmooco.com. Make sure to retain the product, as we'll provide a paid return label to ship the product back to us, and get you another order on the way.
Need to cancel a subscription?
All subscriptions are managed from your account which can be found in the top right hand corner of our website. You can swap, skip a month or cancel anytime. If you intended to cancel your subscription and an order processed, we'll be happy to honor the return policy above and ensure your subscription is canceled moving forward. If you'd like assistance with your subscription, please email us at hi@thesmooco.com and we'll be happy to help!
DOMESTIC PACKAGES
If you haven’t received your package or your order is showing delivered, please follow the provided steps:
• Please allow 3-5 business days for the package to be delivered. Shipping carriers sometimes mark a package as delivered but will not deliver it until a later timeframe. If the package still has not arrived after the 5th business day, please reach out hi@thesmooco.com within 14 days, as our customer service team can further assist you.• If your package is deemed lost in transit or can not be located, please contact us via email at hi@thesmooco.com within 14 days and we can further assist you.
**Please note, we are not responsible for stolen packagesand are not liable to reship the package. If you input an incorrect address at checkout, S’moo is not be responsible if your order goes missing. We are not liable to refund or replace the order.
INTERNATIONAL PACKAGES
International shipments can take up to 30-45 business days to be delivered after leaving our warehouse.We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States. The responsibility is yours to check to see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are also your responsibility.Please allow 30-45 business days for the package to be delivered. It is common for tracking to not update once it has reached the destination country, and we are unable to access details on the package whereabouts. We recommend contacting your local post office for more information.If for whatever reason your order is seized by customs, we will not issue you a refund unless all products are returned to us in the original condition per the return policy.
S’moo is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes).
If for whatever reason your order is seized by customs, we will not issue you a refund unless all products are returned to us in the original condition per the return policy.
S’moo is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
If you're missing an item in your shipment, please notify us within 5 days for us to look into it and provide a resolution. We ask for you to please email a photo of your package contents, and label on the front of the package to hi@thesmooco.com.
If you input an incorrect address at checkout, S’moo is not be responsible if your order goes missing. We are not liable to refund or replace the order.
Welcome to The S'moo Co.!
These terms and conditions outline the rules and regulations for the use of The Smoo Co.'s Website, located at www.thesmooco.com.
By accessing this website we assume you accept these terms and conditions. Do not continue to use The S'moo Co. if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of the United States of America. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Cookies
We employ the use of cookies. By accessing The S'moo Co., you agreed to use cookies in agreement with the The Smoo Co.'s Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
License
Unless otherwise stated, The Smoo Co. and/or its licensors own the intellectual property rights for all material on The S'moo Co.. All intellectual property rights are reserved. You may access this from The S'moo Co. for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Republish material from The S'moo Co.
Sell, rent or sub-license material from The S'moo Co.
Reproduce, duplicate or copy material from The S'moo Co.
Redistribute content from The S'moo Co.
This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. The Smoo Co. does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of The Smoo Co.,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, The Smoo Co. shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
The Smoo Co. reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant The Smoo Co. a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
internet portals;
accounting, law and consulting firms; and
educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of The Smoo Co.; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to The Smoo Co.. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of The Smoo Co.'s logo or other artwork will be allowed for linking absent a trademark license agreement.
iFrames
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
Content Liability
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Your Privacy
Please read Privacy Policy.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from thesmooco.com (the “Site”).Personal information we collectWhen you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.We collect Device Information using the following technologies:- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.How do we use your personal information?We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:- Communicate with you;- Screen our orders for potential risk or fraud; and- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal InformationWe share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.Behavioural advertisingAs described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.You can opt out of targeted advertising by using the links below:- Facebook: https://www.facebook.com/settings/?tab=ads- Google: https://www.google.com/settings/ads/anonymous- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-adsAdditionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.Do not trackPlease note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.Your rightsIf you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.Data retentionWhen you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.ChangesWe may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.MinorsThe Site is not intended for individuals under the age of 18.
Contact usFor more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hi@thesmooco.com
S'moo Babe Community
There are many reasons you should join our S’moo Babe community, but here are our top three!
Purpose: Having a common sense of purpose around our goals is huge. You are the product of the people you spend the most time around, so being aligned on your purpose and goals is never a bad thing. Join the community to surround yourself with women going through similar experiences and who have similar goals!
Support: Let’s face it, having people who understand how you feel has a way of resonating deeper. Having a tribe means having a common goal or purpose, which means in the face of adversity, you have people you can lean on for support and love that is valuable and meaningful.
Battling Loneliness: Especially during these last few years, it’s been hard to keep up with our social lives. Joining a group of people who share a common interest or purpose can jump start efforts to enhance our social connections. I’ve loved having S’moo Babes to connect with daily, and meeting friends all over the world.
You can access the community from your desktop at www.smoobabes.com or you can download the Smoo Babes App on the App store. Once there, you will be asked to “create an account” and answer some basic entry questions! Once we see your submission, we will approve you! You will receive an email once your application is approved, and then you are in!
Our community is free to join, and the app is free to download!
This is a private community to keep it a safe space. We have a 0 tolerance bullying policy, and remove any member in violation immediately.
You can access the community from your desktop at www.smoobabes.com or you can download the Smoo Babes App on the App store.
Yes, we do! You can join here.
Join our community here! It's 100% free.
Here at S'moo Babes, we are all doing life together and learning along the way. Our hope is to provide an environment that lifts up, encourages, and champions one another.
These guidelines were created to ensure that, together, we're creating a safe & supportive place that reflects all those things.
With that in mind, we ask that you keep these principles in mind when you contribute to our community 💕
Zero Tolerance No Bullying Policy
Our #1 priority as a community is to create a safe, supportive space that represents LOVE. We will not tolerate any bullying, hate speech, or abuse of any kind and kindly ask to keep controversial topics outside of the community. We are here to create an environment that you can count on to come to when you need positivity in your day, an uplifting community to be a part of and a sisterhood that will love and be there for you no matter what.
** There is no warning for bullying - and S'moo reserves the right to terminate an account at any time **
Focus on loving one another over being "right".
Our community is meant to share experiences with each other, and be vulnerable. We ask you to be kind to others and their opinions, and treat others how you wish to be treated. We don't want to be so "right" that we are wrong with the people we love. We ask that you share your opinions and encouragement, but please do so in light of loving one another and lifting one another up.
Participate.
We want this to be a place where everyone feels heard and is actively involved in making others feel known. Please be quick to post and encourage others as they open up and seek input! We are thankful you are here and want to hear from YOU.
Have fun and grow!
Healthy things grow. Having fun is a huge part of living a healthy life! You will have opportunities to join different discussions, groups and events here at S'moo Babes, and we hope you enjoy yourself as you do so.
Please don't promote.
Feel free to share your knowledge and experiences with the others here in this community, but please do not promote yourself or your business. Spamming, soliciting, or self-promotion are not what we are about here :) Please note that S'moo Babes has the right to terminate an account at any time for any reason.
Have questions? We're here.
If you see a post in the feed the violates these guidelines, flag it! The S'moo HQ team will step in to contact the member privately or remove the offending post. Feel free to reach out with any questions/comments/concerns you might have.
Not a member yet? Join our community here! It's 100% free.
I read this quote this morning… “As we let our own light shine, we unconsciously give other people permission to do the same.” and it put me into deep thought about what being a S’moo Babe actually means.
First, being a S’moo babe is about being a positive light to yourself and to others. Being a S’moo babe is about not letting your medical results define you and how you live your daily life. It is about waking up every day being thankful for another day on this earth, and taking the cards life has dealt you and making the absolute best of it.
Being a S’moo babe, is about taking your health into your own hands and learning to look at our experiences as learnings that we can take to helping others who are in the same shoes.
But some days being a S’moo babe means being vulnerable and asking for help, and some days being a S’moo babe means being the light that someone else needed to see that day.
Ultimately, it means that we are all beautifully connected by S’moo and together, we can make an impact to help women everywhere see that they are beautiful, and that there is hope no matter their situation in life. We all have the choice to live the best day we can today, and to make a choice to help someone else in need and make a positive impact.
This community is exactly that, and I am so incredibly grateful to be a part of it with all of you beautiful souls! S’moo brought us together, and I’m so excited to see the impact we can have as we navigate our hormones together. Thank you from the bottom of my heart for being a part of this. Together, we will change so many lives together!
I want to welcome YOU to this special group of sisters here at S'moo Babes. We're so excited that you're here.
We love you and can't wait to link arms.
XO.
Your friend and sister,
Karagan Osmann
Founder of S'moo
3 Things to Do First Once You Join
1. Introduce yourself. If you haven’t already, go to your Profile Page to add a mini-bio and a quick introduction. We can't wait to meet you!
2. Join all the fun! S'moo Babes is what we ALL make it. Your participation and willingness to share your heart is what will build community here at S'moo Babes. Don't wait! Head on over to the "Topics" section and check out this month's discussion.
3. Explore Discovery. It might take you a minute to find your way around S'moo Babes, but the "Discovery" tab will be your best friend. It's will break down all the different elements that make S'moo Babes special and will keep you up-to-date with each month's new content.
Once those are completed, HAVE FUN! Spend time exploring all the exclusive content only offered on S'moo Babes.
How To Get the Most Out Of The S'moo Babe Community and make it yours!
We wanted to take some time to run through a few pointers on how to maximize your time on the S'moo Babe Community! We know everyone is different and wants different things (endless content vs. simplicity), so S'moo Babes was truly created to be what YOU want it to be! Read these tips below to customize your experience in the community.
1. Groups: Join as many groups as you'd like! Remember, the groups are specific to life stage, diagnosis, preference, and interests. So join the groups that get you excited! This is where you can freely post, start conversations, and share all that's on your heart with other likeminded members.
Note: When you join a group, you will see that group's content filtered into the main feed, so you can get all your content in one place :)
If you enjoy just hearing from Karagan, and S'moo HQ simply do not join any groups and that will keep your feed to just the main feed posts.
Click HERE to check out all the current groups you can be a part of today!
2. Following/blocking members: Make note that you can follow other member accounts that interest you (just like instagram) and that member will always show up on your feed when they post as well as receive mobile notifications when they post! Stay up to date with your sisters and friends that encourage you! Just click "follow" on their profile and you'll always be in the loop with that friend.
If there is a member that you might not be interested in hearing from, you can easily block them and you won't receive their content. Again, let's stay open minded but also know that we don't have to follow thousands of people... that's okay, too! Just like Instagram, we want to give you the option of who you do and don't hear from!
Note: if you are blocking any member due to feeling uncomfortable or have a concern of any kind, reach out to the S'moo HQ Team anytime and we are happy to help out.
3. Courses: Our exclusive courses are meant to give you something to really dig into when you get on the S'moo Babe Community. This is for when you want to go deeper and not just scroll! If you're looking to really dive in, you can start any of our courses at any time! Again, once you join a course, the content and activity will also filter to your main feed, so you get all the content you follow in one place if you want it :)
4. Want more content?
If you want even more when you get on S'moo Babes, consider some of the following:
* Follow "Topics" on the home page or any of the groups for up to date posts relating to topics.
* Always go to discovery for a rundown of what all is happening inside S'moo Babes
* Start a conversation inside one of your groups to be able to engage with other members.
* Stay up to date with the events calendar for upcoming virtual and in-person meetups.
And there you have it! We hope with these tips, you will be able to make S'moo Babes exactly what you want it to be. Thanks for being a part of the community, and as always, reach out with any and all questions! We'll do our best to find answers for you :)
Not a member of our community yet? Join here! It's 100% free.
As S’moo Babe community admins, we are here to help cultivate a welcoming and safe environment. From one babe to another, here are a few reminders to keep the S’moo Babe community happy and healthy:
Annoying messages? If anyone ever sends you a messages or communicates with you on S’moo Babes in a way that makes you feel uncomfortable, you can take action! Simply BLOCK this user and you won’t hear from them again!
As with any social media platform, be aware of what information you choose to share online. We promise, we will never ask you to share details you aren’t comfortable with and no one else on S’moo Babes should either! S'moo Babes is a private community, and only members can access your posts. If you are interested in another layer of privacy, consider joining one of our private groups. 💗
Be sure to send us a note directly and let us know if anyone in the community makes you feel uncomfortable. You can do this by taking a screenshot of the conversation or comment and send it in a private message to this S’moo HQ account.
Just a reminder, as admins, we reserve the right to remove anyone from the community who violates the community policies. Please be sure to read our guidelines for additional safety information here. We are for you and our primary goal is to protect the environment that we are creating here at S’moo Babes Community.
Here for you,
S’moo HQ
Not a member yet? Join our community here! It's 100% free.
One of the best things about our community is that we have the most supportive and active community you can find! We are so proud to host such incredible women who show love, appreciation, excitement, support, and empathy to each other each day... and that are all on the journey to become their best selves ✨
We are excited to announce groups! We created groups based on what our community expresses and shares. It is so important to us that each woman in the S'moo Babe community feels represented and heard. And we believe that by creating the space to have conversations around specific topics, that can happen on a much more intimate, yet extensive level.
Going in place immediately, we are switching our open communication from the public feed to groups. Groups are now the main place for ongoing communication on certain topics (especially the more private ones!). Share your heart, your ideas, your stories and all your burning questions. We can't wait to see these groups come to life!
Don't worry, Karagan and the rest of the S'moo HQ team will still be posting daily encouragement, content and conversation starters on the public feed for everyone to comment on and enjoy... and you are more than welcome to continue to do the same :) However, there will be exclusive and specific content in each group catered to your interests.
With that, we are bringing you TEN main groups inside the S’moo Babe community:
1. GRATEFUL GALS: This group helps make gratitude a habit, and is a community gratitude journal. Grateful Gals is so important because we believe gratitude is one of the pillars of the S'moo Babe community. As S'moo Babes, we believe we should strive to look for opportunity & positivity in everything... and be the change we want to see in the world 💕 Practicing daily gratitude helps change our outlook on whatever is going on in our lives... and we can use that new outlook to help others, see another perspective or just learn from it.
2. CHALLENGE GROUP: This group is for everyone who is currently doing the challenge of the month! This group will change monthly based on the challenge being run. In order to commit to the challenge and check in weekly, join the new challenge group each month.
3. GIRL TALK *PRIVATE*: As women, we shouldn't have to go through life alone. This is a safe space, where we will welcome discussions on many different topics surrounding what it's like to exist in the world as a woman! 💖 This is a judgement free zone for S'moo Babes to encourage, relate, and connect with each other!
4. PCOS SUPPORT GROUP: Here at S'moo, we understand how difficult having PCOS can be and we want to help in any way we can. Most importantly, we don't want anyone to feel alone in this journey. This group is made for all those S'moo Babes who are battling PCOS to connect, share information, and encourage one another. 💖
5. TTC SUPPORT GROUP: Carrying a baby is one of the most magical things that we get to do as women! ❤️ While S'moo is not guaranteed to help bring a baby into your world, we do know that it has helped many women do so, and that there are many women in our community who are here for that reason. This group is for all the future mothers in our community to connect during their fertility journey without judgement.
6. MENOPAUSE SUPPORT GROUP: Menopause is unfortunately one of those "taboo" topics that is not talked about, and we want to change that! S'moo has been shown to help with menopause, and for that reason, we are so glad you found us. This group is for all those S'moo Babes out there experiencing the hormonal changes related to menopause to discuss, support, and relate to each other 💖
7. HEALTHY EATING: Changing our dietary habits to meet our goals can feel scary and daunting. Sometimes it is a big learning curve, and that is okay! It takes time, and we have to be patient with ourselves. This group is for those who want ideas, accountability, and support in their nutrition journey. Is eating healthy the hardest part for you? Well, we've got you 😉
8. S’MOO BABE BOOK CLUB: The only thing that is better than diving head first into a really good book... is diving head first into a really good book with other S'moo Babes!
This group is where we will host a book club with scheduled discussions!
9. SMOO FITNESS GROUP: At S'moo we believe that all bodies are beautiful and strong, and we want you to believe that too! Whatever your fitness goal is, just know that you are not alone. In this group, you can find accountability partners, work out ideas, fitness supplement suggestions, weight loss support, and so much more. Whether you are just staring your fitness journey, or you have been an athlete your whole life, this group is for you.
10. S’MOO AMBASSADOR PRIVATE GROUP: Our ambassadors are an important piece of our community and help lead spreading awareness about S'moo and supporting fellow S’moo Babes on their personal journey! This group is for all Ambassadors to connect about their experience, ask questions, and support one another as they spread the word about S'moo. If you are interested in becoming an ambassador: Click here to apply!
We are SO excited you are here in the S’moo Babe community. It would not be what it is without each and every one of you that has decided to join. We hope you love these groups as much as we do and we can't wait for these to become your new favorite place to share all that's in your heart!
XO,
S’MOO HQ TEAM
Not a member yet? Join our community here! It's 100% free.
One super cool thing (among the many) about our community platform is the "Topics" feature which is used to organize our posts so they are easier to search and access by everyone! :)
When you post on the main feed or in groups, you'll be asked to "add topic" and we ask you to please tag your post under the topics listed.
Main Feed Topics include:
Advice and Support - This topic is for S'moo Babes looking for advice and support, or sharing advice or support with others!
Daily Encouragement- Use this topic to share any encouragement, motivation, quotes, or words of wisdom!
Hope- This topic is for sharing stories and sentiments of hope and positivity!
My Story- Want to share your story or learn about the stories of other S'moo Babes in the community? Use this topic!
Hormone Balance- This topic is for all posts and questions hormone balance related.
New Member Information- Use this topic to search for any posts related to being a new member in our community.
Personal Growth- Here you can share ways you are improving, getting closer to your goal, or even experience the growing pains of change! Use this topic to celebrate growth.
Product Info- This topic will be used to share any information or answer any questions about S'moo products.
S'moo HQ Announcements- This topic will only be used by the S'moo HQ Team to share any exciting announcements!
Tips and Tricks- Share what is working well for you and getting you closer to your goal!
Weekly Round Ups- These will be community summary posts created by S'moo HQ Team.
Group Topics
There are also topics within each group you join! These will be to organize the dialogue happening within each group so that conversations are organized, accessible and easy to find for everyone! Check out our Group Post to join our dedicated groups & join conversations specific to your interests.
The app is available for both Apple and Google devices in your app store. It is free to download and free to join when you create an account!
Once you download the app, you will be prompted to make an account and answer some basic entry questions! Once we see your submission, we will approve you! You will receive an email once your application is approved, and then you are in!
Once you make an account, your account is sent in for approval. Once approved, you'll receive an email to set up the password before you will be able to log in. Make sure to check your spam if you can't find the email! If you are having trouble signing into your account, please contact us at hi@thesmooco.com and we can help you troubleshoot!
We (S’moo HQ) post in the community daily, along with other members! Make sure you are checking the news feeds daily to see community updates, announcements, and events! We also suggest you join all the groups and courses you are interested in! The most “activity” and conversation typically happens in the group chats, so be sure to check those as well.
To get started, we recommend introducing yourself on the main feed to get to know other members, following members like you, joining groups of interest and looking at the "Members Near Me" tab to find friends nearby!
Once you are in the community, on the left hand side of your screen you will find the community menu. There, you can select groups. Some of the groups are private, and others are public! We encourage you to join all the groups you’d like, but especially the ones you resonate the most with. If a group is private, all you have to do is request to join, and the admins will accept you.
Once you are in the community, on the left hand side of your screen you will find the community menu. There, you can select courses. We encourage you to take all the courses you’d like, but especially the ones you resonate the most with. Feel free to use the course page and chat room for questions and discussions!
