Our Return and Refund Policy was last updated August 3rd, 2022.
Need to make a return?
We trust that you will love our products and invite you to try any of our products for up to 30 days. If you don't absolutely love our products for any reason, please let us know within 30 days. We will take your product back free of charge for a store credit, equal to the amount paid of the product you are returning.
Please note, all S'moo products are natural supplements and we do recommend giving our products 2-4 months of consistent use for best results and before giving up hope.
Since our products are consumable goods, we are unable to resell or reuse the products in anyway due to safety risk and concern. We do not offer any refunds on returned product. Only one exchange offered per order. After 30 days from order being received, orders are no longer eligible for this return policy.
** All discounted product, promotions, subscriptions or limited items are final sale.
To set up a return, please visit our return portal here. Make sure to have your order # handy.
We're happy to provide store credit for your return. We ask that you please pay to send the item(s) back to our warehouse in its original condition. All store credit will be given for the retail value of the item once we receive the order back at our warehouse. Please be sure if you are returning the item(s) back to us, you provide us with the tracking number for the return order.
To set up a return, please email email@example.com with your order number, and email address associated to the order.
Did your product arrive damaged?
Not to worry! We'll be happy to send another package your way. Please take a picture of the damaged goods, and email it to us at firstname.lastname@example.org. Make sure to retain the product, as we'll provide a paid return label to ship the product back to us, and get you another order on the way.
Need to cancel a subscription?
All subscriptions are managed from your account which can be found in the top right hand corner of our website. You can swap, skip a month or cancel anytime. You will get an email 3 days prior to every shipment which allows you to make any changes needed before the next shipment. All subscription orders are final sale, and are not eligible for exchange. If you intended to cancel your subscription after the 3 month contract and an order processed, we'll be happy to honor the return policy above and ensure your subscription is canceled moving forward. If you'd like assistance with your subscription, please email us at email@example.com and we'll be happy to help!
** Subscriptions must be held for a (3) month minimum prior to cancelation, and if you cancel prior, your account will be charged for the full 3 month subscription. We are happy to accomodate a change in product to fulfill the (3) month minimum contract. Please email firstname.lastname@example.org to help.
If you have any questions about our Returns Policy, please contact us by sending us an email: email@example.com