How do I contact Customer Service?

Email us at hi@thesmooco.com and we're happy to help! 

Please note, our Customer Service team works Monday thru Friday. Please allow 24-48 hours for a response. If you do not receive a response, please check your spam or junk folders as sometimes the emails will land there. Rest assured, we answer every email that comes in on a first come, first serve basis. We'll talk to you soon! 

What is your shipping policy?

Do you ship internationally?

Where are your products made?

How long is the shelf life of S'moo?

How old do I need to be to take S'moo?

Is S'moo FDA Certified?

I have not received my order yet, who do I contact?

Package is showing delivered, but you haven't received it?

Do you offer Wholesale pricing?

Do you sell S'moo in stores?

Are S'moo products Gluten Free?

What are the ingredients?

Unflavored: Brown Rice Protein, Coconut Oil Powder, Inositol, Ashwagandha, Magnesium Citrate, N-Acetyl Cysteine, Zinc Gluconate, Chromium Picolinate, Vitamin D3

Chocolate: Brown Rice Protein, Coconut Oil Powder, Inositol, Ashwagandha, Magnesium Citrate, N-Acetyl Cysteine, Zinc Gluconate, Chromium Picolinate, Vitamin D3, Cocoa (Processed from Alkali), Stevia

Cake Batter: Brown Rice Protein, Coconut Oil Powder, Inositol, Ashwagandha, Magnesium Citrate, N-Acetyl Cysteine, Zinc Gluconate, Chromium Picolinate, Vitamin D3, Natural Flavors, Gum Arabic, Stevia, FD&C Red #3

Does S'moo have a taste?

How long until I start to notice a difference?

Can I take S'moo if I'm pregnant?

Is S'moo safe to take while breastfeeding?

Can I take S'moo with other vitamins I'm taking?

Can S'moo be taken alongside Birth Control?

How many times a day should I take S'moo?

Has S'moo been reviewed & tested by specialists?

Will S'moo help regulate my period?

I have regular periods, can I still take S'moo?

When should I start taking S'moo? Should I start at the beginning of my cycle?

I'm currently TTC. Will S'moo help me?

Will S'moo help me lose weight?

Does S'moo have caffiene?

Does S'moo help with Hirsutism?

What allergens are in S'moo products?

What do I mix S'moo in?

S'moo can be used in anything! Some of our fan favorites are adding S'moo to their protein shakes, oatmeal, pancakes, coffee and more.

My S'moo isn't mixing well into my drink - what am I doing wrong?

Does S'moo have side effects?

Can I take S'moo with medications prescribed by my doctor?

Can I drink S'moo with water?

View Terms & Conditions

Welcome to The S'moo Co.!

These terms and conditions outline the rules and regulations for the use of The Smoo Co.'s Website, located at www.thesmooco.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use The S'moo Co. if you do not agree to take all of the terms and conditions stated on this page. 

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of the United States of America. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing The S'moo Co., you agreed to use cookies in agreement with the The Smoo Co.'s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, The Smoo Co. and/or its licensors own the intellectual property rights for all material on The S'moo Co.. All intellectual property rights are reserved. You may access this from The S'moo Co. for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from The S'moo Co.
  • Sell, rent or sub-license material from The S'moo Co.
  • Reproduce, duplicate or copy material from The S'moo Co.
  • Redistribute content from The S'moo Co.

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. The Smoo Co. does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of The Smoo Co.,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, The Smoo Co. shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

The Smoo Co. reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant The Smoo Co. a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of The Smoo Co.; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to The Smoo Co.. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of The Smoo Co.'s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

View Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from thesmooco.com (the “Site”).

Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Minors
The Site is not intended for individuals under the age of 18.


Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at Hi@thesmooco.com


100% Money Back Guarantee

We are confident you'll love S'moo, however we also realize it isn't for everyone! If you don't get results or don't love S'moo products for any reason, email us at hi@thesmooco.com to let us know. We offer a 100% Money Back Guarantee on your first initial purchase within 60 days from order date. 

More details on return policy: 

We offer a full refund after product is returned back to us. We do not provide paid return labels at this time. 

 We are happy to offer exchanges on a case by case basis. However, we do not offer exchanges on formula changes (i.e. Original Unflavored Formula --> Improved Taste Unflavored 2.0). We do not provide paid return labels at this time. 

 To request a return or exchange, please email us at hi@thesmooco.com and we will respond within 24-48 hours (business days). 

Have a Question?

Email us at hi@thesmooco.com and we're happy to help! 

Please note, our Customer Service team works Monday thru Friday. Please allow 24-48 hours for a response. If you do not receive a response, please check your spam or junk folders as sometimes the emails will land there.

Rest assured, we answer every email that comes in on a first come, first serve basis. We'll talk to you soon!

Xoxo,
S'moo Team

About us

Our founder was diagnosed with PCOS at 14 years old. After years of struggling & trying every possible “solution” in the book, Karagan was left feeling hopeless with the options in front of her. After years of research, and trial & error... she finally found her perfect solution, and decided to share it with the world in hopes to help others who are in the shoes she was once in. While S'moo isn't the answer for everyone, it has helped women around the world help balance their hormones. 

From that experience, S’moo was born and we’ve never looked back. We’re on a mission to help women everywhere achieve optimal hormonal balance, have a community they can count on and feel their best selves again!

** This product is not intended to diagnose, cure or prevent any disease. Results may vary person to person. **

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